Terms & Conditions
The term FirstRugs.co.uk or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Albert Crescent, Chingford, London, E4 6SH. Our registration number is 9072096 registered at Companies House Cardiff. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Cancellations and Returns
We hope you are happy with your purchase, if however, you wish to amend, exchange or cancel your order please contact our Customer Service via e-mail within 48 hours of delivery at
firstname.lastname@example.org or call 0207 018 0155 for a cancellation number stating your wish to cancel, amend or return your order. Goods can be returned within 7 days of delivery should it be unsatisfactory. The item must be returned undamaged, in its original condition.
You are responsible for the cost of returning the item. Once received and if the item is in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs plus handling charges and any additional charges relating to the recovery of the goods.
Alternatively you can choose to accept a credit for the full price of the item you ordered. This can be used towards the purchase of another item.
We will not be able to cancel or refund your purchase of goods sold under “Special offers”
We may cancel the contract between us if:
the goods you have ordered are unavailable for any reason
if one or more of the goods you ordered was listed at an incorrect price due to a typographical error
or an error in the pricing information.
Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock we cannot accept any responsibility for the colour mis-representations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.
If we do cancel your contract for any of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.