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Returns Policy

We hope you are happy with your purchase, if however, you wish to amend, exchange or cancel your order please contact our sales office within 7 Days of delivery at info@firstrugs.co.uk or call 0207 018 0155 to arrange the return.

Please note we will only accept the item if it is returned undamaged, and in its original condition.

You are responsible for the cost of returning the item. Once received, and if the item is in the same condition as it was when dispatched, we will either issue you with a full refund on the purchase price, minus handling charges of £10.00 or alternatively you can choose to accept a credit for the full price of the item you ordered, which can then be used towards the purchase of another item.

Please note that we will not be able to cancel or refund your purchase of goods sold under “Special offers”.

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