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At a glance here are a few FAQ with the answers below for your ease of reference:

Q: Will my orders be delivered to my delivery address and is there a minimum purchase required for this??

A: There is no minium purchase required and your order will be despatched to the address provided in your order form. If the FAQ section’s answer isn’t addressing your certain concern please use the Contact page form.

Q: Will there be a delivery charge for this??

A: Shipping is free to UK mainland, for any other zone please check our Delivery page to see the price for each zone.

Q: I need to speak directly with someone about my order?

A: You can call our Customer Services line on 0207 018 0155 between 9.00am – 5.00pm, Monday to Saturday and we will be happy to assist in whatever way we can. If the FAQ section’s answer isn’t addressing your certain concern please use the Contact page form.

Q: What do I do if I wish to amend, exchange or cancel my order?

A: Please contact our Customer Service via e-mail within 48 hours of delivery at info@firstrugs.co.uk or call 0207 018 0155 for a cancellation number stating your wish to cancel, amend or return your order. Goods can be returned within 7 days of delivery should it be unsatisfactory. The item must be returned undamaged, in its original condition. If the FAQ section’s answer isn’t addressing your certain concern please use the Contact page form.

Q: Will I get a full refund??

A: You are responsible for the cost of returning the item. Once received and if the item is in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs plus handling charges and any additional charges relating to the recovery of the goods. Alternatively you can choose to accept a credit for the full price of the item you ordered. This can be used towards the purchase of another item. If the FAQ section’s answer isn’t addressing your certain concern please use the Contact page form.

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